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  • pbourke2

Customer service officer - Melbourne

This is a great opportunity to join Sheppard Cycles– a market leader in the Australian and New Zealand bicycle industries. In these markets Sheppard's represents many leading brands including Avanti, Scott, Malvern Star, Giro, Park Tool and Cateye.

Job tasks and responsibilities

As a member of the team, you will report to, and work closely with the Customer Services Manager. Your core responsibility is to provide the highest level of customer service to both external and internal customers.

You will be required to ensure all customers are always dealt with in a professional and timely manner. You will also be required to service the Dealer base with stock information including availability, alternatives and expected delivery date. You will inform Dealers of specials and promotional items. You will interact and support Account Managers as required.

Skills and experience

The successful applicant will have:

  • A commitment to exceptional customer service

  • Experience in a role at a similar level incorporating a high degree of administration and data entry

  • A high degree of literacy and accuracy with numbers

  • Self-motivation to perform consistently to high standards

  • Strong inter-personal and relationship building skills

  • A team player approach

  • Exceptional time management and organizational skills

  • Computer literacy skills, knowledge with Excel and SAP a bonus

This is your opportunity to join a great team, so if you possess the above skills and experience and enjoy working in a fast paced/growth driven industry, then contact us.

Role available due to internal promotion.

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