Customer service officer - Sydney
Shimano has been providing superior cycling products globally for almost 100 years. Due to the business expanding we have a vacancy for an energetic cycling enthusiast with a cycling service and or sales background to join our in-house Customer Service team in January 2021.
Located in the Sutherland shire you will enjoy using your previous customer service background and mechanical mind to work for this iconic brand.
Your primary responsibilities will include but not be limited to;
Responding to phone and email inquiries from our dealers in a professional and positive manner
Processing of orders and discussing service requirements including an update of product and service information
Using cycling knowledge to discuss mechanical related issues
Providing a proficient after sales service
Participate at events when & where required
To be considered for the position you MUST have the following:
Core understanding of bicycle mechanics essential
At least 3 years in customer service in wholesale
Retail experience in the cycling industry preferred
A can do positive mindset
Be customer centric and focused to continue to provide a great service to our customers
Have had worked in a team environment and contributed to the overall goals that are set.
Have full Australian Working rights
Familiarity of Shimano products