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  • pbourke2

Customer service Officer - Sydney

For over 100 years, Shimano has concentrated on precision engineering, innovative merchandise and been a proven market leader in the supply of cycling and fishing products worldwide. As a business we are always looking to improve, create, innovate and resonate not only with our customers but with our internal teams.

We are currently accepting applications for a Customer Service Officer to join our Shimano Australian Cycling team in Caringbah.

The primary responsibilities will include but not be limited to;

  • Responding to phone and email inquiries from our dealers in a professional and positive manner

  • Processing of orders and discussing service requirements including an update of product and service information

  • Using cycling knowledge to discuss mechanical related issues

  • Providing a proficient after sales service

  • Participate at events when & where required

To be successful in this role you will need to have:

  • A core understanding of bicycle mechanics (essential)

  • Previous experience in a customer service role

  • Retail experience in the cycling industry preferred

  • Computer literate

  • A can do positive mindset

  • Be customer centric and focused to continue to provide a great service to our customers

  • A true team player with a can do attitude

  • Have full Australian Working rights

  • Familiarity of Shimano products

This position would suit an individual who is familiar with how to service a bicycle, is working in a bike store or happens to be a bike enthusiast. The successful candidate will be working onsite in Caringbah as this is an office-based role. In return Shimano Australia will provide ongoing training, onsite free parking, access to bike lockers, social activities, access to EAP programs, and regular community events.

Applications are to include a covering letter outlining your suitability to this role, noting your salary expectations, and attaching your updated resume. Only applicants with full Australian working rights will be considered. An offer of employment is conditional upon the applicant being fully vaccinated against COVID19. Proof of vaccination status is required at the time of accepting the employment offer.

Interviews may commence prior to the closing date, Friday 23rd December 2022. The vacancy will remain open until the successful candidate is appointed.

To apply, go to

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