- pbourke2
Customer service - Sydney
Are you passionate about bicycles? Looking for a job in the bicycle industry? Looking for a new challenge and to hone your skills? Does working for a leading bicycle component manufacture pique your interest? Does having your weekends free interest you?
We are looking for technically minded cycling enthusiasts to join our growing team.
What you’ll do
We are looking for someone to assist our current team with phone calls and warranty service. In the customer service roll you will work with our customers (bicycle shops) and assist them with ordering products, as well as help them through technical issues that they may be experiencing. Learn about our products and how they function. Attend trainings directly with the people producing the products that we sell to stay up to date on the latest tech and what's to come.
Who we are
MAGURA was founded in Bad Urach, Germany in 1893, and began producing scooter and motorcycle controls. In 1986 MAGURA moved into the bicycle market by creating the first hydraulic brake for bicycles. Since then, MAGURA has continued to innovate and be a leader in the bicycle component market. Located in Lane Cove, MAGURA Australia was established in 2020 bring factory service, support, and sales to the Australian and New Zealand market.
Qualifications & experience
Have a working understanding of Bicycle mechanics and Bicycle maintenance
Retail or customer service experience in the Bicycle industry
Computer literacy
Demonstrated ability to provide customer service and take detailed messages
Self-motivated and able to complete tasks in timely manner
Multitask, and an ability to prioritize tasks
Australian citizen, Permanent Resident or hold an appropriate visa allowing full time work in Australia.
Be fully vaccinated
Tasks & responsibilities
Answering customer questions from both shops and end users
Processing of orders and discussing service requirements including an update of product and service information
Assist customers with mechanical related issues
Maintaining and creating new relationships with customers
Assist with warehouse duties when requested
Assist in routine Stock taking
Assist with Warranty and Service work
Represent MAGURA Australia at trade shows and events