Fleet and customer service advisor - Sydney
“We are always so impressed with the standard of service provided by Lug & Carrie. It is premium quality. Such friendly, helpful, dedicated staff, who give you their time, energy and expertise freely. Nothing is a problem, and they are always prepared to go above and beyond. We could not be happier with the service we receive from Lug & Carrie, and recommend them unreservedly.”
Morag - Coburg North, VIC
Friendly, helpful, dedicated and always prepared to go above and beyond - that’s the kind of experience Lug & Carrie is dedicated to providing, through our unique business that offers really useful eBikes on a flexible and all-inclusive subscription. Lug & Carrie started in Melbourne in January 2020, expanded to Sydney, and are currently planning on bringing the Lug & Carrie experience of exceptional customer service and amazing eBikes to Brisbane in Spring 2022.
To help us get more people riding and to continue providing great service for our all-inclusive subscription, we're currently looking for someone who would love working with our customers and knows their way around bikes. In this role you will be responsible for:
Building, servicing and maintaining Lug+Carrie’s fleet of eBikes, to a precise and premium standard. Our focus is to ensure that the quality, performance, and appearance of each eBike remains consistent across the fleet
Providing excellent customer service face to face, online and over the phone - for the primary purpose of getting customers riding the right bike, resolving customer issues as required and maintaining long term relationships
Managing local fleet stock, spares and consumable inventories to ensure our service team have the necessary items to perform servicing functions
Provide training to other Lug+Carrie staff with regard to bike servicing and maintenance essentials
We’d love to hear from you if you are an energetic and enthusiastic individual, who:
has a minimum of two years bicycle mechanic experience (working with eBikes being highly desirable)
has experience working in retail or customer service roles
has excellent interpersonal and communication skills
can effectively manage and organise work in a systematic and timely manner
has a demonstrated ability to work in a team environment
holds a current full Australian drivers licence
The team at Lug & Carrie are passionate about what we do and are excited to welcome new people into the mix. We provide learning and development opportunities and a flexible work environment where you can thrive, all while riding a premium eBike!
Lug & Carrie values the diversity of the people we hire and the customers we serve. All qualified applicants are encouraged to apply.