Inbound customer service - Melbourne

APOLLO BICYCLES

We are a leading Australian owned and operated wholesale business, distributing global leading brands within the bicycle industry. We are seeking a talented multitasker to join our team as our Inbound customer service specialists. This is a highly demanding role which requires a dedicated individual who can multi task deadlines whilst providing exceptional customer service for all our inbound customer queries.

Why should you join our team?

Apollo is a successful Australian owned and operated company, servicing the cycling industry for over 45 years. We hold a high value for everyone working in our business and provide an open, honest and inclusive work environment that is focussed around a healthy work life balance. We are entering into an exciting period for the business as we continue to expand our international brands portfolio that you will be representing. We currently represent iconic brands like :

DT SWISS, FELT, BUZZRACK, ZEFAL, NEO, SHRED & G-FORM Just to name a few, with more and more on the horizon in the near future.

To be successful for the role, you must be able to demonstrate core strengths and experiences in the following areas:

• Sales support

• Process driven

• Technically minded

• Multi task, prioritize and work under pressure

• Ability to consistently meet deadlines

• Applied customer service skills so to exceed customers expectations.

• Attention to detail with accuracy

• Problem solve and deliver customer service solutions

• Solution selling

• Added value selling

• Strong computer Skills

This role is a crucial first contact customer service experience that forms as a formal communication conduit between our operations and sales teams. The successful applicant will have the opportunity to make their mark in delivering success and in tern will have access to other sales roles opportunities across the business in the future.

Ideally you will have experience within the bicycle industry and or knowledge of cycling brands and products, however it's not essential as a comprehensive induction training program will be available along with a detailed overview of all the brands and products we sell.

To apply, please send a cover letter detailing why you would be the best person for the role.