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  • pbourke2

IT support officer - Sydney

For over 100 years, Shimano has concentrated on precision engineering, innovative merchandise and been a proven market leader in the supply of cycling and fishing products worldwide. As a business we are always looking to improve, create, innovate and resonate not only with our customers but with our internal teams.

We are currently accepting applications for an enthusiastic and self-motivated IT Support Officer to join our on-site Shimano Oceania Holdings team in Caringbah.

As IT Support Officer, you will be responsible for delivering onsite IT support for our employees based in Australia and New Zealand. This office-based role will be a combination of Level 1 & 2 support coupled with hands on hardware support for the team. We are looking for an individual who is an autonomous, self-driven professional who takes pride in providing timely I.T related resolutions.

The duties include but do not limit:

  • Monitor and respond quickly for Level 1 and Level 2 Customer Support issues.

  • Maintain computer systems and act as support if any system goes down.

  • Maintain user PCs, including upgrades and configuration as needed.

  • Assist with onboarding of new users.

  • Keep inventory of all equipment, software, and license users.

  • Carry out defined project tasks as needed with the support of the IT Manager

  • Work with vendor support contacts to resolve technical problems with computing equipment and software when required.

  • Redirect unresolved issues to the IT Manager.

  • Train and orient staff on use of hardware and software.

  • Assist in purchase of IT related hardware and software.

  • Assist in maintaining all IT inventory and IT contract details.

To be successful in this role you will need to have:

  • Diploma / Bachelor’s Degree in Computer Science / Studies or working towards.

  • Level 1 and Level 2 IT Helpdesk Support experience.

  • Windows 10/Office 365/Active Directory support experience

  • Proven hardware support experience

  • The ability to work in an autonomous environment

  • Good problem-solving skills

  • Strong customer-focused mindset

If are seeking a work environment that provides ongoing training, onsite free parking, social activities, access to EAP programs, and regular community events, then Shimano Australia is the place for you!

Applications are to include a covering letter outlining your suitability to this role, noting your salary expectations, and your updated resume. Only applicants with full Australian working rights will be considered. An offer of employment is conditional upon the applicant being fully vaccinated against COVID19. Proof of vaccination status is required at the time of accepting the employment offer.

Interviews may commence prior to the closing date, 30 January 2023. The vacancy will remain open until the successful candidate is appointed.

To apply, go to

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