Membership Coordinator - Melbourne
About Bicycle Network
Bicycle Network believes that physical activity & sustainable transport is vital for a happy, healthy community – that’s why we make it easier for everyone to ride a bike. We support and service the needs of nearly 50,000 members, thousands of event participants and the general bike riding community across Australia.
We're pedalling hard to build a nation of bikes riders and we have an exciting opportunity for a Membership Coordinator to join us in our team, based from our Melbourne CBD office!
About the Opportunity
As our Membership Coordinator, you’ll play a core role in supporting our almost 50,000 members by delivering our renewal, acquisition and win-back membership campaigns. With a focus on outbound calls, you'll be engaging with our Members, supporting them to join or renew, and helping us understand the needs and motivations of people riding bikes.
You'll need to be comfortable and confident engaging with our members both over-the-phone and in-person, and skilled at thinking on your feet, in order to best respond to Member queries or issues.
You'll also work with the wider Bicycle Network team to move towards a healthier, happier and more sustainable community.
How you'll do that:
Support membership growth through outbound call campaigns
Provide timely and accurate responses to members enquiries, via phone, email and website
Make sure our membership records are accurate and up-to-date
Get involved in our wider organisational activities, such as events and activations
Anything else that comes up (hey we’re an adaptable organisation that helps each other, so we can’t be constrained by what’s in this ad).
Our Membership Champion
Is engaging, supportive and driven to do the best by our Members.
You'll enhance our team with:
As a team player who is resilient, adaptable and persistent
Experience in customer service, and outbound call campaigns
Strong CRM and excel skills
Commitment to tackle any challenge and passionately pursue our purpose
Honesty and an ability to tell it straight, with tact
A valid Working With Children Check (or a willingness to obtain);
Full vaccination against COVID-19 (or hold a valid medical exemption); and
While this role is based in our Melbourne CBD office, there are options for hybrid working conditions. Importantly, the role will also require some travel within Victoria and interstate for events and activations.
Experience within not-for-profits, sports, or health organisations would be beneficial, but are not essential. We aim to be committed, honest, inclusive, and progressive in all we do. You don't have to ride, but believing in an active future is a must for us!
Bicycle Network is committed to ensuring our team represents the diversity of our community. Women, indigenous people, people with a disability, young people, gender diverse people and people from culturally and linguistically diverse backgrounds are encouraged to apply.
How We've Got Your Back!
Earn $39,600 - $42,000 (commensurate with experience) PLUS;
Bike packaging (salary packaging, but for bikes!);
6 weeks annual leave (pro-rata);
Professional development and emotional wellbeing support subscriptions;
Hire car discounts;
Negotiable flexible work arrangements; and
Negotiable co-funding for study!
If you're keen to help build healthier, happier lives, apply today!