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  • pbourke2

Service Centre Coordinator - Melbourne

Giant Group is growing, and we are looking for people to grow with us.

An excellent opportunity is available for an organised and detail-oriented bicycle mechanic or bicycle workshop manager to join our After Sales and Quality Assurance (ASQA) team.


Working with Giant retailers and the ASQA team, the Service Centre Coordinator is responsible for completing all service and repair work to warranty and service returned products (wheels, forks, power cranks, other).

What we’re looking for:

  • High technical knowledge of bicycles.

  • Strong customer service and administrative skills.

  • Good oral and written communication skills.

  • High level of organisational skills, attention to detail and a strong work ethic.

  • Ability to work both autonomously and as part of a team.

  • Ability to learn quickly and problem solve.

  • 3+ years bicycle industry experience preferred.

  • Accurate and precise wheel building skills or the ability to learn this skill quickly.

How you will make an impact:

  • Performing service and repair work in an efficient and precise manner.

  • Building and repairing wheels to factory specifications.

  • Providing technical support to our growing dealer network.

  • Managing a clean and organised workshop with up-to-date job lists.

  • Ensuring the workshop area is always a safe environment for staff.

  • Maintaining a small warehouse area.

Our employee benefits include:

  • Industry leading salary package.

  • Comprehensive training and support.

  • Long term job security.

  • Employee loan bicycles.

  • Employee discounts across all four Giant Group brands.

  • Career development and progression opportunities.

  • Monday to Friday office working hours.

Life at Giant Group

Our purpose is clear: to unleash each rider’s full potential. Whatever your goal might be – winning a race, riding a technical trail, tackling a weekend tour, or embarking on a new adventure – it’s exhilarating to follow that journey. And it’s not just about the achievement. It’s the pursuit! At Giant, we have created a whole universe around this idea so that we can achieve our brand purpose, to “Ride Unleashed”.

At Giant Group it’s our people that set us apart and drive our business’ success. We focus on individual strengths and value differences to bring the best out of people.

If you think you would be a great fit for our team, hit “apply” now and forward your resume and cover letter to

Applications close 3rd April 2023 or once the position has been filled.

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