Store manager - Melbourne
Trek Bicycles are looking for an incredible team leader for our Carnegie store, located in Melbourne Victoria. Haven't won the Tour de France or worked in the cycling industry for 15+ yrs.? That's ok! It's your passion for people and delivering incredible hospitality that we are looking for. We can teach you bikes! Our culture is built around our people and our values, empowering them firstly to have fun but also to always do the right thing by each other, our customers, and our communities. If you'd like to help us make the world a better place by building products we love, delivering incredible hospitality and getting more people on bikes, we would love to hear from you! About the role Our stores are filled with energy and enthusiasm for the joy of riding, with a clear mission to provide incredible hospitality to all those we welcome into our stores. As the leader of the team, you will be responsible for the management and activities of all aspects of the store's operations including:
Coaching, driving, and inspiring your team to deliver on all performance objectives whilst creating a positive store culture.
Owning the Trek brand and delivering exceptional customer experiences by following Trek's sales process.
Delivering financial results and achieving sales, margin, and inventory targets through the optimization of retail KPIs.
Leading the team to deliver excellence in visual merchandising, operations, and store processes.
Establishing weekly, monthly, and annual objectives that tie to the overall store sales strategy and cost management plan.
What you'll do As Store Manager, a lot of responsibility rests on your shoulders. You'll lead the charge in every aspect of your store's day-to-day operations and plans for future success, and you'll be the one person ultimately accountable for setting the standard for amazing customer experiences, for nurturing an energetic and engaged team and ultimately getting more people on bikes. This is a job for someone who loves people, cares about making the world a better place, and knows how to run the show. It requires strong leadership skills and the ability to build up the people around them. You'll be a mentor, a leader, and an inspiration-and you'll do it all while having a whole lot of fun. Your goal is to run not only a successful store, but a store that's awesome for your community, your customers, and your employees. You will have the opportunity to change people's lives. A day (or week) might look like this… Financial performance = 50%
Actively work the sales floor, interacting with customers and employees to achieve the store's sales goals.
Lead all staff in world-class customer service to deliver on all financial goals of the organization
Participate in the annual budgeting process, quarterly/monthly financial review meetings, and other meetings as necessary.
Staff performance = 25%
Organize, implement, and validate staff training. Training areas include sales, merchandising, Daily Task List, Ascend POS, Ascend Analytics, and product training.
Validate training through a variety of methods including active role-playing, Trek University, secret store reviews, and direct observation.
Conduct a bi-weekly leadership meeting with Service Advisor and Sales Lead to review the past two weeks performance as well as plan for future weeks.
Store merchandising and operations = 15%
Participate in store merchandising to ensure a professional, accessible, and inviting store experience-this includes sorting, straightening, arranging fixtures, and setting up feature displays.
Monitor store supplies and ordering or purchasing additional supplies as needed.
Human resources = 10%
Actively take part in all aspects of human resources and staffing within the store, including interviewing potential employees, completing new-hire paperwork, creating schedules, and implementing discipline.
What's cool about working at Trek Bicycles?
You'll work with all the latest technology, merchandise and of course, awesome bikes.
You get to build an awesome Team who are energetic, love bikes, love their job and the products we sell.
We encourage our staff to ride all our available bikes so they really know what they can do.
Some of Melbourne's best cycling loops right on your doorstep! Ride your bike before or after work. Hell, why not even squeeze in a quick lunch time spin!
Our customers are our friends, and our store is an inviting and welcoming place to be.
Skills and Experience The Store Manager is the cornerstone of the Trek Bicycles brand and business. Your incredible Will, Humility, Vision, Communication, People Skills, and Positive Energy will set you up for success in this key leadership role. An ability to inspire, connect and lead your team is fundamental for this role as is your passion for hospitality and a curiosity for understanding and connecting with your customers to provide them with an outstanding experience. Additionally, you will have:
Demonstrated an ability to lead and work cooperatively in a team.
The natural tendency for doing the small things to go over and above in delivering incredible hospitality to your customers.
A minimum of 4 years general retail or hospitality experience and 2 years in a team leadership role.
Proven record to increase sales and profit.
Excellent strategic and problem-solving skills.
Sound computer proficiency.
The ability to work weekends, evenings and holidays as needed.
In return we offer you the opportunity to define the new frontier of bicycle retail with the best brand in the industry. This permanent position reports to Trek Australia's Victorian District Managers. If this sounds like you APPLY TODAY to join the Trek Bicycle Family. Please include a cover letter and CV outlining why this role at Trek is the perfect role for you and what it is that will make you our next Store Manager. Confidential enquiries can be emailed to Josh Smith, District Manager WA at firstname.lastname@example.org In response to the evolving COVID-19 situation, we continue to take extra steps and precautions to keep our employees and customers safe. We are now requiring that all employees show proof that they are fully vaccinated with the exception of a medical or religious exemption.