Store manager - Sydney
We have an opportunity for a dynamic Store Manager to manage our flagship store at Clarence Street, Sydney. The newly designed store is across three levels, offering the best products on display – some unique to the flagship, merchandising is innovative and our hospitality and customer service is second to none. Our flagship store showcases our Trek brand and focuses on the customer experience and is a destination store that people want to visit.
Trek is an awesome place to work. Our mission is simple: We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. Our culture thrives on embracing ideas, supported by a team of achievers, leaders and visionaries who bring their unique skills and passion to a challenging and constantly evolving game. If you'd like to help us make the world better by getting more people on bikes, we would love to hear from you!
About the role
The champions of our brand are our Trek Bicycle Store employees who spend their days inspiring people of all abilities to explore the potential of cycling. Our stores are filled with energy and enthusiasm for the joy of riding, with a clear mission to provide incredible hospitality to all those we welcome into our stores. As the leader of the team, you will be responsible for the management and activities of all aspects of the store's operations including:
Coaching, driving and inspiring your team to deliver on all performance objectives whilst creating a positive store culture.
Owning the Trek brand and delivering exceptional customer experiences by following Trek's sales process.
Delivering financial results and achieving sales, margin and inventory targets through the optimization of retail KPIs.
Leading the team to deliver excellence in visual merchandising, operations and store processes.
Establishing weekly, monthly and annual objectives that tie to the overall store sales strategy and cost management plan.
What you’ll do
As Store Manager, a lot of responsibility rests on your shoulders. You’ll lead the charge in every aspect of your store’s day-to-day operations and plans for future success, and you’ll be the one person ultimately accountable for setting the standard for amazing customer experiences, top-notch employee performance, and budget-beating sales.
This is a job for someone who loves people, cares about making the world a better place, and knows how to run the show. It requires strong leadership skills and the ability to build up the people around them. You’ll be a mentor, a leader, and an inspiration—and you’ll do it all while having a whole lot of fun. Your goal is to run not only a successful store, but a store that’s awesome for your community, your customers, and your employees. You will have the opportunity to change people’s lives.
A day (or week) might look like this…
Financial performance = 50%
Actively work the sales floor, interacting with customers and employees to achieve the store’s sales goals.
Be one of the top two salespeople in the store.
Lead all staff in world-class customer service to deliver on all financial goals of the organization
Participate in the annual budgeting process, quarterly/monthly financial review meetings, and other meetings as necessary.
Staff performance = 25%
Organize, implement, and validate staff training. Training areas include sales, merchandising, Daily Task List, Ascend POS, Ascend Analytics, and product training.
Validate training through a variety of methods including active role-playing, Trek University, secret store reviews, and direct observation.
Conduct a bi-weekly leadership meeting with Service Lead, Sales Lead and Inventory Lead to review the past two weeks performance as well as plan for future weeks.
Store merchandising and operations = 15%
Participate in store merchandising to ensure a professional, accessible, and inviting store experience—this includes sorting, straightening, arranging fixtures, and setting up feature displays.
Monitor store supplies and ordering or purchasing additional supplies as needed.
Human resources = 10%
Actively take part in all aspects of human resources and staffing within the store, including interviewing potential employees, completing new-hire paperwork, creating schedules, and implementing discipline.
What's cool about working at Trek Bicycle Clarence Street, Sydney?
You'll work and lead in Trek's flagship Australian store, newly designed and fitted out with all the latest technology, merchandise and of course, awesome bikes.
You get to build an awesome Team who are energetic, love bikes, love their job and the products we sell.
We encourage our staff to ride all our available bikes so they really know what they can do.
Our customers are our friends, and our store is an inviting and welcoming place to be.
Skills and experience
A career with the Trek Bicycle Retail team demands resourcefulness and ambition, a focus on quality, simplicity and the love of a challenge. You will have a passion for using your knowledge and experience to guide your customer towards their perfect bike, resulting in an exceptional customer experience. You are a confident decision maker with great communication skills and experience in managing stakeholders from all areas of the business. Additionally, you will have:
Demonstrated an ability to lead and work cooperatively in a team.
Extensive experience delivering a high level of hospitality to customers.
A minimum of 4 years general retail experience and 2 years in a supervisory role.
Proven record to increase sales and profit.
Excellent strategic and problem-solving skills.
Sound computer proficiency.
The ability to work weekends, evenings and holidays as needed.
In return we offer you the opportunity to define the new frontier of bicycle retail with the best brand in the industry. This permanent position reports to Trek Australia's NSW District Manager.
If this sounds like you, apply now to join the Trek Family. For a confidential conversation please reach out to Leanne Gillett, HR Business Partner ANZ via email at firstname.lastname@example.org.