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Warranty and sales support - Melbourne


Are you a bicycle mechanic or warranty officer that wants to take your career in the cycling industry to the next level? Are you excited by the opportunity to work with global premium cycling brands - right from our Melbourne Head Office?

At BikeSportz, we’re more than just a distributor - a family business, we’re Australia’s leading supplier of performance cycling parts, accessories, and nutrition. With over 35 years in the industry and a portfolio of 28 world-class brands, we are seeking a Warranty & Sales Administrator to join our internal team and play a critical role in technical support and customer service.


About the Role

This is an internal role focussed on customer and technical support via inbound / outbound phone and email enquiries based at our Braeside head office. This role suits someone who excels in a fast-paced, service-oriented sales environment, is highly organised, and brings a proactive and professional approach to customer service.


Key Responsibilities

Technical and Warranty Support

  • Managing B2B and B2C customer enquiries relating to warranties, returns, repairs and technical support

  • Managing returns and warranty procedures for all BikeSportz’ brands, including but not limited to administration of the Zendesk and Monday.com

  • Work with Tier 1 technical support to ensure all tickets are responded to / resolved within our SLA’s

  • Proactively update and resolve tickets, ensuring timely communication with customers

  • Offering technical support both internally and externally

  • Carrying out brand related mechanical repairs such as wheel building, brake rebuilding and diagnosis

  • Analysing root causes of warranty claims and identify methods to reduce future claims

  • Respond to customer enquiries in a timely, professional, and consistent manner

  • Assist with compiling claim reports

  • Assist the Bosch eBikes Service Team with phone and email enquires. Field enquiries and escalate to Tier 2

  • Assist in managing Bosch-related phone and ticket enquiries for both B2B and B2C customers

  • Update Salesforce cases, perform follow-ups, and ensure spare part requests or service jobs are tracked correctly

  • Coordinate with the Bosch Service Centre team to escalate or resolve complex cases

  • Contribute to new processes and continuous improvement

Sales and Administration

  • Managing inbound B2B customer service enquiries via phone or email

  • Monitor client activity and performance, identifying risks and reporting insights to management

  • Maintain accurate client data, including key contacts and account details

  • Achieving set monthly KPI's


About YouWe are seeking someone who is passionate, an all-rounder that is willing to learn with enthusiasm and possesses a tenacious work ethic. Someone who also consistently brings new ideas to the table and strives to achieve their goals. The successful applicant must possess strong trouble shooting and diagnostic problem-solving skills, the ability to communicate well and have a good knowledge of the bicycle industry.  

  • Experienced in inbound / outbound sales, ideally in wholesale, FMCG, cycling, or sporting goods

  • Highly organised, proactive, and capable of managing a diverse client base with professionalism

  • Comfortable using CRM systems and digital communication platforms

  • An excellent communicator with strong problem-solving and follow-up skills

  • Previous experience in retail support, product training, or merchandising is desirable

  • A genuine interest in the cycling or sports industry is beneficial, though not essential

  • Experience with ERPs and other platforms like Zendesk, Monday.com

  • Passionate about customer service with excellent communication skills

  • Ability to multi-task

  • Skilled with computers and experienced with excel

  • Demonstrate great organisation, planning and time management skills

  • Strong work ethic with a positive can-do attitude

  • Maintaining open and effective communication with our sales representatives located nationally

  • Strong ability to manage and prioritise tasks to deliver to tight deadlines

  • Knowledge of the cycling industry is essential

  • Skilled in bicycle maintenance and repair with the ability to build wheels

 

What We Offer

  • Full-time, permanent position based at our head office in Braeside, Victoria

  • Staff discounts on leading cycling brands and products

  • Ongoing training, brand immersion, and career development opportunities

  • A dynamic, team-based work environment with passionate industry professionals

 

How to Apply

If you're ready to combine your technical experience and customer relationship skills with a passion for premium sporting brands, we want to hear from you.

Please submit your CV and a brief cover letter to:Sheryl Cramerjobs@bikesportz.com.au 

 
 
 

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