Deliver excellent customer service
Assisting in the overall financial performance of Cognition Cycles
Maintain a clean and safe workspace
Always be punctual for shifts wearing appropriate attire
Well presented with an understanding of professionalism
Other tasks assigned by the supervisor or manager
The successful candidate will assist in a range of duties, and will require you to fulfil a range of tasks, including scheduling workshop bookings, answering the telephone and importantly building relationships with our customers. As we are open 7 days per week, you may be required to work weekends and public holidays.
SKILLS & EXPERIENCE
Experience in a similar role within the Bicycle Industry would be an advantage, but not crucial.
Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
Excellent verbal and written communication
Organised and able to meet deadlines
Complete administration tasks on time
Interact with clients, suppliers and other employees in a professional manner at all times
Ensure shop is clean and presentable at all times
Possess excellent interpersonal, oral and written communication skills, including the ability to consult, negotiate, liaise and the ability to effectively represent the company
Provide cycling specific advice and technical expertise with a strong emphasis on a positive customer experience
Able to work both autonomously and operate effectively in a team, contributing positively to team operations and working relationships
To learn more visit us online:
Please note, we like to consider applications as they are received, so we encourage you to get in touch with us as soon as possible. Salary will be based on relevant experience of candidate.
Your application will include the following questions:
Do you have customer service experience?
How many years' experience do you have in the retail industry?
Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)