What We Do
FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.
Position Summary:
The Suspension Technician is responsible for the repair/service of FOX/Marzocchi Bicycle suspension products as well as Easton/Race Face componentry. This includes but is not limited to:
Suspension Servicing and tuning.
Ensure timely repairs to meet KPI’s.
Inspect, clean, and repair Fox, Race Face, Easton & Marzocchi products to factory standards.
Maintain a clean and organised work area.
Reporting to the Supervisor, Technical Service of any issues over and above the standard service.
Position Responsibilities:
Complete tear down and rebuild of FOX, Race Face, Easton & Marzocchi bicycle products.
Clean and inspect all internal and external assemblies for wear or damage.
Understand technical problems effectively through proper analysis, evaluation and diagnosis.
Contact Service Writer/Supervisor, Technical Service if repair will cost more than original estimate given to the customer.
Ensure proper function and quality standards set by FOX, Race Face, Easton & Marzocchi on all repairs.
Follow all processes and procedures that are in effect for the operation of the department.
Maintain a safe work environment by adhering to all safety regulations within the department.
Specific Knowledge, Skills or Abilities Required:
Ability to use tools properly without causing harm and damaging products.
Good communication skills to explain in detail mechanical problems with product.
Understand and execute detailed instructions given by Supervisor/Service Manager.
Ability to read technical drawings/ engineering documents.
Good computer skills. Ability to use data base for part searches, etc.
May be asked to travel or participate in FOX, Race Face, Easton & Marzocchi events out in the field.
Ability to work within a fast paced and team-oriented environment and meet productivity and quality goals.
Able to work autonomously and initiative under direction of management team whilst being an integral team member.
Need to be highly organised and pro-active.
Position Qualifications:
Experience:
Previous bicycle/bicycle suspension experience is preferred.
Competencies:
Customer Mindset: Exceptional customer experience is primary focus while performing job duties. Quality is a top priority.
Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality.
Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect.
Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements.
Decision Making and Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints and risks.
Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities. Willingness to work with others and coach/teach in effort to develop and support other employees’ development.
Work Environment and Physical Requirements:
May require walking, standing, bending and lifting for long periods of time
Vision abilities required to validate and enter data on computer
Capable of lifting items up to 20kg