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Bike mechanic - Brisbane

STUDIO DE VELO


Studio de Velo is a premium bicycle retail store located in the Centenary Suburbs of Brisbane. Established in 2015 we have enjoyed consistent growth in a challenging market and look forward to growing the business and refining our operations to suit, whilst maintaining exceptional customer service and experience.

Essential Skills

  • Ability to consistently provide an exceptional customer experience that exceeds our customers expectations

  • Awareness and ability to work efficiently,

  • Strong time management & organisational skills,

  • Good mechanical aptitude and willingness to learn (bike industry experience preferred but not necessary)

  • Background in customer service industry valued highly

  • Ability to support and work with other team members

  • Reliability is very important to us and our customers

  • Enthusiastic, warm, keen and pleasant manner,

  • High level of professionalism and personal presentation,

  • Ability to consistently follow process and procedures,

  • Exceptional communication skills, verbal both face to face and phone, email and texting.

  • Basic bicycle mechanical knowledge,

  • Good level of computer literacy,

Position Description

  • Providing at all times an exceptional customer experience

  • Professional handling of customer service and warranty repair enquiries and bookings, as well as quoting repairs and insurance jobs

  • Following store procedures, including online bookings, repair order creation & closing off, job costing, recommending and quoting repair work, obtaining customer approval, bicycle handover

  • Estimating cost and time required to complete service work

  • Liaising with the head mechanic to ensure all repair work is booked accurately and consistently to allow them efficient work flow and customer satisfaction

  • Maintaining high level of presentation of the service reception and retail space

  • Working with retail staff when necessary, to assist in sales and customer engagement on the retail floor, answering phone calls, greeting customers

  • Working with the mechanics in the workshop on the tools, assisting in repairs, bike builds and services

  • Inventory management of workshop supplies and consumables in order to meet budget kpi’s and ensure consistent workflow and customer satisfaction by reducing turn around time

  • Occasional travel required for product launch & training events

  • Keeping customer booking systems updated, and ensuring data accuracy and integrity

Work Times

  • Tues, Wed, Fri 9.30am - 6pm, Thurs 9.30am - 7pm, Sat 9.30am - 3pm

Other Information

  • Ongoing support, training, professional and personal development opportunities will be provided to ensure that you successful in your position

  • Being part of Studio de Velo is becoming part of the family, we pride ourselves on our team work and fun work environment where success is shared and hard work rewarded

  • Close to Centenary Hwy bike path to commute easily

A detailed position description, work conditions and future opportunities along with our competitive remuneration package including generous commission structure will be discussed at the interview

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