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Bike mechanic - Newcastle

DRIFT BIKES


Bike Mechanic role with leading bike retail store

We are seeking an enthusiastic candidate for a full-time bike mechanic role within one of Australia’s leading bike retail stores, Drift Bikes.

Drift Bikes is located in Newcastle, NSW, a place where stellar bike trails meet the sea. For successful candidates moving from out of town for this role, we will pay up to $5,000 relocation costs upon completion of a three-month probationary period.

Our people are dedicated to providing first class customer service and the highest level of bike servicing, maintenance and bike building. As part of the Drift Bikes team, you will have the opportunity to work for a rapidly growing business in a supportive and collaborative environment.

What are we looking for?

The successful candidate will have experience as a bike mechanic, with the ability and confidence to build, service and repair bikes efficiently and to a high standard. We are looking for a bike mechanic who prides themselves on delivering exceptional service by way of quality workmanship. Our workshop team operates a systemised, fast paced and fun work environment. To thrive in this role, you will need to have a genuine passion for cycling and be an active rider.

About the role

The position is a full-time bike mechanic.

In the role, you will be responsible for:

  • Working efficiently on servicing new bikes, repairing bikes and building new bikes

  • Preparation and day-to-day tasks within the workshop to ensure timeframes and customer service levels are maintained

  • Maintaining customer records for all servicing and repairs work

  • Working to workshop procedures

  • Providing updates to the Workshop Manager on servicing timeframes for customers

About your skills and experience

To be successful in the role, you will have:

  • Strong commitment to improving your skills in servicing, maintaining and building bike

  • Strong communication and customer service skills

  • A high level of initiative with the ability to work as part of a team

What we offer

  • On-the-job training

  • Comprehensive product training and knowledge

  • Access to product discounts and benefits

  • Up to $5,000 relocation costs paid out upon completion of three-month probationary period.

  • Salary between $50,000 and $70,000 based on mechanical experience.

To find out more about the position and the skills/experience required, read the Position Description below. For any further information please email workshop@driftbikes.com.au [link removed]

POSITION DESCRIPTION

POSITION TITLE: Bike Mechanic

DIRECT SUPERVISOR/MANAGER: Drift Bikes Workshop Manager

MAIN DUTIES/RESPONSIBILITIES:

  • Opening and closing of the workshop

  • Prioritising work flows and working to set deadlines

  • Working efficiently on servicing new bikes, repairing bikes and building new bikes

  • Maintaining a clean and safe environment in the workshop

  • Abiding by workplace health and safety procedures and policies

  • Providing effective and efficient customer service, ensuring up to date product knowledge is maintained

  • Maintaining knowledge of workshop procedures

  • Maintaining customer records

  • Supervisory assistance to the Workshop Manager, including supervising more junior employees as required

  • Maintaining security and practicing loss prevention strategies, ensuring appropriate procedures are followed to minimise risk

  • Other tasks as directed

SKILLS & EXPERIENCE

Qualifications:

  • N/A

Experience:

  • 1+ years’ experience in bicycle repairs and maintenance

Skills:

  • Intermediate computer skills with knowledge of POS systems

  • Excellent communication and customer service skills

  • Ability to supervise staff and provide support/direction to team members

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