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Customer service - Brisbane


Advance Traders Australia has an exciting opportunity for a motivated, team player to join their After Sales and Customer Service Team based in the Head Office in Milton,Brisbane. The role is a key interface between Head Office and customer and as such a person of diligent nature, personable disposition and willingness to get the job done is sought. The role will also require frequent communication and cooperation with other teams within the business such as brand leaders, sales and marketing functions.

The role will include, but is not limited to, After Sales Support providing phone and email based technical support and mechanical advice for our products, processing warranty claims and liaising with international brands to order parts and complete warranty claims in a timely manner. It also includes assisting with customer orders and tracking where necessary.

Prerequisites for the role :

  • Expert knowledge of Bicycles and Bicycle components

  • Excellent verbal and written communication skills

  • Professional approach and a self-driven nature

  • Cheerful disposition

  • Pronto system knowledge preferred

  • Proficiency in MS Office applications, especially Excel.

Why choose Advance Traders?

Advance Traders is the most dynamic, fastest growing bicycle wholesaler in Australia. Like our current team you will thrive in our unique culture and benefit from:

  • A rewarding remunerations package based on your experience.

  • Unique culture based on genuine teamwork to get the job done.

  • Central Brisbane office location

  • Close to public transport & close to the CBD

  • Great brands and desirable products in the cycling industry

  • Reward and recognition - our culture is built on celebrating high achievement through annual rewards. Each year our top achievers are rewarded with a ticket to an amazing event in a different country. Last year’s event was in Whistler and this year is in Japan.

  • Gain qualifications - we offer a Certificate in Bicycle Workshop Operations and the internationally recognised Cytech Bicycle Mechanic Technical Accreditation

  • Team benefits - people are our number one philosophy and we care about their health and wellbeing, their family and their ‘Brightness of Future’. We offer a Parental Leave package, $1000 towards self-development per year, cost price on our products, travel discounts through our shareholder company Flight Centre and we pay our people to ride to work.

  • Employee Ownership - our Employee Share Scheme offers all our people the equal opportunity to buy shares each year. This ownership is important to our culture as we treat the business like our own.

  • Work in a purposeful environment - we are working hard to become B-Corp certified which means meeting global standards in areas like environmental impact, diversity, and inclusiveness.

  • Staff bike purchasing program to meet your cycling needs.

Advance Traders

Advance Traders is an Australian based multi brand distributor to the cycling industry, handling the marketing, sales and warranty responsibility of these major global brands. Some of our 25 bike and accessory brands include Merida, Norco, BMC, MET helmets, FIZIK and Ravemen lights. Our goal is to be the leading distributor of bikes and accessories in Australia. Our core purpose is to enrich mind, body, earth and soul with the freedom of riding.

Apply below – Only applications with above experience, and the right to work within Australia, will be considered. Applications close Friday 10th November 2023

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