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Customer service - Brisbane


Brisbane based - Team environment - A rare opportunity for the right person

Love bikes and are mechanically experienced?

Would you like to work in wholesale within the Australia bicycling industry?

Want to interact with likeminded cyclist?

Do you want to work for a fast-paced family orientated business that is expanding?

Echelon Sports is one of the Australian bicycling industry's leading importers and wholesalers. ES sells a growing, diverse range of high-end products from manufacturers like SRAM, Zipp, Silca and Castelli. Have a browse at our evolving website:

We have a great package available for the right qualified person with additional benefits on offer.

The successful applicant will be a trustworthy team player with a drive to maintain Echelon Sports’ high level of customer service. Working alongside the Managing Director and sales team, the successful applicant will be responsible for all facets of front-line customer service at Echelon Sports.

The role is a permanent full-time basis located at our head office in Hemmant, Queensland. The successful applicant will work with other team members daily, with close communication with the sales team around Australia.

Key responsibilities for this role include –

  • Customer service to all levels of customers

  • Manage master data integrity

  • Execute email and phone sales

  • Maintain an expert level of product knowledge

  • Liaising with the accounts department on key customer accounts

The correct person for the role will posses the following skills and characteristics. Please address each of these criteria in your cover letter -

  • A minimum of 2 years’ experience in the bicycle industry with sales experience and a solid understanding of customer service and the bicycle retail environment

  • An understanding of the sales processes

  • A passion for, and understanding of bicycle culture and product design

  • Well developed computing skills including experience in Excel, Word & Outlook (EXO knowledge would be a bonus but not essential)

  • Self driven and able to adapt

  • Be able to work in a timely fashion

  • Work with great attention to detail

  • Be responsible for keeping one self up to date with competitor's products in the market place

  • Have an outgoing personality; and

  • Have three contactable references

For the right qualified person, we offer –

  • A great, friendly, relaxed environment to work and grow in

  • A healthy remuneration package and additional benefits that go with working in the bicycling industry

  • Dynamic work colleagues

Interstate? Please apply; you may have exactly what we are looking for.

To apply - send a cover letter, your resume and a document outlining your future career aspirations and ideal/dream working environment to .

Thank you.

Submissions will be kept confidential. Only successful applicants will receive further correspondence.

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