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  • pbourke2

Customer service - Brisbane

99 BIKES


We are looking for a Customer Service Representative, working in our Bowen Hills support office. The Customer Service Team plays a crucial role in our online team and wider store support, offering advice and guidance for our customers through a range of communication channels, whilst also providing support to our in store teams.

Responsibilities

The role includes but is not limited to:

  • Working rostered hours across Monday-Friday and the weekend.

  • Responding to various customer enquiries via phone, live chat & email.

  • Recommending products to customers and assisting with online sales conversion.

  • Supporting our retail stores with phone support regarding e-commerce orders.

  • Working across multiple web-based software systems.

  • Learning new systems & helping to troubleshoot issues as they arise.

Skills & Experience

  • Experience working in a call centre or front facing customer service role

  • Confident & professional phone manner

  • Excellent communication & interpersonal skills

  • Ability to problem solve and strong attention to detail

Nice to Have

  • Interest in bike riding or other sports

  • Live chat experience

  • Zendesk experience

Why join the 99 Bikes team?

99 Bikes is Australia’s largest bicycle retailer. We have 50+ locations across Australia and over 800 people in our awesome team. Being a part of a rapidly growing and successful business offers unique role diversity, opportunities for progression and making a big difference.

  • We are a purpose driven company. We partner with our ‘Earning To Give’ charities and lead numerous environmental focuses.

  • Amazing team environment with reward & recognition and autonomy & ownership in all roles.

  • Career progression and opportunities. We promote from within 99% of the time.

  • Flexible roster to ensure work/life balance

  • $1000 Self Development allowance each year to boost our mental, physical or financial health.

Don't need to know everything about bikes!

There is complete on the job training. We value team players with a great attitude, a thirst for learning who are driven to do well. All customers are our priority, so if you enjoy talking to people, are not a bike snob and believe in providing great service then you'll fit in well.

Please include your resume and a cover letter that includes your career achievements and experience.

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