• pbourke2

Customer service - Melbourne

Specialized was founded on performance and is fuelled by innovation. Our focus on the rider and their needs is our driving force. From seasoned pros to weekend warriors, to kids and commuters—if you ride, we’re for you.

We believe cycling has the power to change lives. The passion we have for sharing our love of bikes with the world can be seen in those who choose to work here, and the people and organisations we partner with.

We are seeking a professional, positive and engaging Customer Service team member to join our team in Melbourne.


  • Answer customer support calls in a happy and supportive manner and a drive for positive outcomes for the rider and retailer

  • Respond to general customer enquiries, in a professional manner, received via email, phone and Facebook

  • Liaise with warehouse staff to resolve issues

  • Resolve unique or complex issues through creative, rider focused solutions with both Riders and Retailers

  • Process customer refunds and liaise with Customer Service Lead to manage warranties

  • Entry of CAR’s / RMA’s received from SBC Dealers and Sales Department

  • Develop an excellent knowledge of Specialized product range, ensuring that customers are informed about product they have purchased or about to purchase

  • Provide solutions for complex technical calls from SBC Retailers, consumers and internal departments.

  • Assist customers with sizing/measurements and create conversions through customer interactions

  • Promote relationships between riders and their local retailers

  • Assist in keeping product information up-to-date on B2B

  • Use Oracle ESP, Salesforce Customer Relationship Management program, Australia Post e-Parcel Hub and other digital platform systems as a tool to manage customer enquiries and product returns

  • Support colleagues and Managers on special projects, as required

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