PSI Cycling is a proud Australian distributor of world class and innovative bicycle brands. Our PSI Cycling team has decades of industry experience, and we are passionate about cycling.
If you are an enthusiastic and passionate individual keen to join a great team and make a difference within the bicycle industry, we would love to hear from you.
About the Role
The customer service / inside sales role plays a critical role that creates, fosters and maintains relationships with our wide-reaching network of bicycle retailers, brand partners and riders of all levels and experience. This role will elevate and grow the PSI Cycling brand sales and representation across our market. You will:
Meet customer requirements for B2B web training and catalogues, including providing complete product pricing, images, and accurate product descriptions.
Address inbound enquiries related to sales, process customer orders and inquiries, and seize opportunities for upselling and cross-selling.
Drive sales support by engaging in inbound and outbound calls with retailers, utilising excellent customer service skills and leveraging product/category and marketplace expertise to build strong relationships.
Establish and foster rapport with retailers through various communication channels, including phone calls, emails, and SMS.
Process customer warranty returns and maintain proper documentation.
Stay up to date with existing and emerging products and technologies.
Report competitive conditions and gather customer feedback for management review.
Provide support for B2B and B2C sites, ensuring accurate and consistent information is maintained for retailers and riders.
To be successful in this role you enjoy working in a team environment, are self-motivated and have the ability to work autonomously. You possess:
Direct sales and/or customer service experience within a wholesale distribution environment, ideally with experience in a specialty sport industry. Experience in retail and/or cycling industry will be an advantage.
Organisational skills to manage your workload accordingly.
Excellent communication skill and the ability to maintain good relationships with customers and stakeholders.
Consultative selling ability including successful negotiation skills.
Microsoft Word and Excel proficiency.
What this role offers:
This role allows you to live your passion of action sports with fast starts and long journeys. Be part of a passionate, driven team. Join a company with a strong family heritage working with well-known brands.
You will gain long term career prospects and be rewarded with a competitive remuneration package with access to staff discounts.
To express your interest in this unique opportunity, apply now with your resume and cover letter.
You must have full working rights in Australia to be considered for this position.
Whilst all applicants will be carefully considered, only short-listed candidates will be personally contacted. Unsolicited resumes from agencies will not be accepted.