Customer service - Melbourne
Reid Cycles is Australia’s largest independent bicycle brand, operating a thriving online business and retail stores around the country.
A Melbourne-based family business, Reid Cycles is an equal opportunity employer that believes in developing staff and promoting from within. We have grown rapidly over the past decade, so read on if you would like to join the ride!
We are seeking a Click and Collect Customer Service Rep who doesn't mind getting their hands dirty and building bikes as well. The role will be working alongside our experienced Dandenong manager and a small team.
To be considered for this role you need to:
Be a highly motivated person who strives to get the most out of each day
Have a ‘can do’ attitude to making the store and yourself highly successful
Have had previous experience in a bike store and/or retail sales
Be able to demonstrate that you have a passion for providing the best customer service experience
Be dedicated, committed and disciplined to work hard to EXCEED targets each day
Have the ability to work to a flexible roster
Key responsibilities include:
Fulfilling Click and Collect orders
Providing exceptional customer service
Making changes to orders
Taking phone sales and enquiries
Repairing small issues with bikes
Working to exceed individual and store targets
Maintaining store display and presentation
Ordering and re-stocking of products
About the perks:
Thrive: Reid enjoys a vibrant team culture with people who help each other get the job done.
Flexibility: Work from home available for the right candidate!
Long Term: We offer stable employment and opportunities for progression within a successful business.
Discounts: Great staff discounts!
Ownership: A generous employee share scheme, share in the business’s success!
Training: Develop your skills
To apply for this role, please apply via SEEK with a resume and cover letter - and please tell us which Reid Cycles bike is your favourite!
If you have any questions, please email our Area Manager: firstname.lastname@example.org, or check out our careers page here: https://www.reidcycles.com.au/pages/careers.