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Customer service - Melbourne

Lug+Carrie was established in January 2020 with a mission to provide sustainable and efficient forms of transport that are not only good for people but also the cities they live in. We currently offer really useful eBikes on a flexible subscription in Melbourne and Sydney and are growing quickly.

To help us get more people riding and to continue providing great service for our all-inclusive subscription, we're currently looking for someone who would love working with our customers and talking about our amazing eBikes. In this role you will be responsible for:

  • Providing excellent customer service online and over the phone - for the primary purpose of getting customers riding the right bike and providing ongoing support

  • Providing excellent customer service in person from our Fitzroy hub - including offering test rides to new customers and maintenance support for current customers

  • Assisting the coordination of our customer service experience - through booking, scheduling and supporting in-store and mobile service events

  • Developing basic bike maintenance skills to enable the diagnosis of customer bike issues

We’d love to hear from you if you are an energetic and enthusiastic individual, who:

  • has experience working in a sales or customer service role, with experience in the cycling industry a bonus

  • has excellent interpersonal and communication skills

  • can effectively manage and organise work in a systematic and timely manner

  • enjoys completing systems and administrative tasks efficiently and thoroughly

  • has a demonstrated ability to work in a team environment

The team at Lug+Carrie are passionate about what we do and are excited to welcome new people into the mix. We provide learning and development opportunities and a flexible work environment where you can thrive, all while riding a premium eBike!

Lug+Carrie values the diversity of the people we hire and the customers we serve. All qualified applicants are encouraged to apply.

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