Cycliq is a cycling technology company that designs, manufactures and markets smart safety equipment for cyclists and people on the move. We believe everyone deserves to feel safe on the road.
We have shipped more than 100,000 of our products worldwide and we're set for rapid growth in the coming years.
About the role
At Cycliq we are aiming to deliver world class customer service and have a casual opportunity to join our team immediately.
As part of our in-house Customer Support Team you will be responding to inbound customer enquiries via email and social media to assist customers with troubleshooting hardware and application-based issues, as well as other customer enquiries.
Being a team player in the Cycliq peloton you will work to consistently deliver a high level of customer service through:
Successful achievement of personal KPIs and performance standards
Super timely responses to create high levels of customer satisfaction
Responding to customer queries via our ticketing system, social media and live chat
Identifying and recommending improvements to Cycliq Software and Product teams
About you
To be successful you'll need:
A passion for helping customers
Exceptional communication skills, both written and verbal
Practical problem solving and critical thinking skills
The ability to work well in a team environment
A great eye for detail
Demonstrated technical skills with troubleshooting hardware and mobile application issues across multiple platforms
The ability to openly communicate and engage customers
Experience in online customer support management platforms is preferred
An international mindset - more than 80% of our customers are outside Australia
You're keen to develop your skills in a fast-paced, exciting industry with a hands-on team
Bonus points if you love gadgets, tech, or cycling and have experience in Freshdesk, Social Media Management or WooCommerce!
Please submit an CV and covering letter directly and we'll be in touch with shortlisted candidates only.