• pbourke2

Customer service - Sydney


About us

MTBSC is a specialist suspension workshop providing suspension service and sales to both direct consumers and bike shops Australia wide. We have worked hard to build a reputation that is second to none through prioritising customer service and the highest quality performance outcomes for our customers and their bikes.

Qualifications & experience

  • 1+ years of bicycle industry experience and understanding of mountain bike products, maintenance and current standards

  • Exceptional customer service skills and a talent for problem-solving with positivity and professionalism

  • Ability to learn quickly and to identify opportunities to increase efficiency and improve customer experience

  • Excellent written, verbal, and organisation skills and proficiency with a range of cloud-based and windows-based platforms

  • Desirable Attributes : Digital marketing and more specifically, social media marketing experience

  • Desirable Attributes : Passion for the sport of mountain biking or cycling in general

Tasks & responsibilities

  • Manage the day to day running of our new customer service space. This includes answering all phone calls, emails, and social media enquiries

  • Receive customer drop-offs including providing advice and knowledge regarding service requirements, procedures and pricing

  • Provide a complete suspension set up for customers picking up complete bikes

  • Manage scheduled social media advertising and updates

  • Ensure customers bikes leave our store perfectly safe and operating correctly

  • Participate in meetings and conduct general administration

  • Produce reports as necessary and engage in data analysis

  • Stay abreast of latest industry trends and information including technological developments


  • This role provides an opportunity for you to work in a fun, high-paced and growing industry.

  • Turn your passion for mountain biking into your career

  • Work with a fun energetic team who shares your passion for MTB and cycling

  • Enjoy working with fantastic customers who value our quality of work and personal approach to customer service

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