Customer service - Sydney

MOUNTAIN BIKE SUSPENSION CENTRE

About us

MTBSC is a specialist suspension workshop providing suspension service and sales to both direct consumers and bike shops Australia wide. We have worked hard to build a reputation that is second to none through prioritising customer service and the highest quality performance outcomes for our customers and their bikes.

Qualifications & experience

• 1+ years of bicycle industry experience and understanding of mountain bike products, maintenance and current standards

• Exceptional customer service skills and a talent for problem-solving with positivity and professionalism

• Ability to learn quickly and to identify opportunities to increase efficiency and improve customer experience

• Excellent written, verbal, and organisation skills and proficiency with a range of cloud-based and windows-based platforms

• Desirable Attributes : Digital marketing and more specifically, social media marketing experience

• Desirable Attributes : Passion for the sport of mountain biking or cycling in general

Tasks & responsibilities

• Manage the day to day running of our new customer service space. This includes answering all phone calls, emails, and social media enquiries

• Receive customer drop-offs including providing advice and knowledge regarding service requirements, procedures and pricing

• Provide a complete suspension set up for customers picking up complete bikes

• Manage scheduled social media advertising and updates

• Ensure customers bikes leave our store perfectly safe and operating correctly

• Participate in meetings and conduct general administration

• Produce reports as necessary and engage in data analysis

• Stay abreast of latest industry trends and information including technological developments

Benefits

• This role provides an opportunity for you to work in a fun, high-paced and growing industry.

• Turn your passion for mountain biking into your career

• Work with a fun energetic team who shares your passion for MTB and cycling

• Enjoy working with fantastic customers who value our quality of work and personal approach to customer service