- pbourke2
Customer service - Sydney
MOUNTAIN BIKE SUSPENSION CENTRE
About us
MTBSC is a specialist suspension workshop providing suspension service and sales to both direct consumers and bike shops Australia wide. We have worked hard to build a reputation that is second to none through prioritising customer service and the highest quality performance outcomes for our customers and their bikes.
Qualifications & experience
1+ years of bicycle industry experience and understanding of mountain bike products, maintenance and current standards
Exceptional customer service skills and a talent for problem-solving with positivity and professionalism
Ability to learn quickly and to identify opportunities to increase efficiency and improve customer experience
Excellent written, verbal, and organisation skills and proficiency with a range of cloud-based and windows-based platforms
Desirable Attributes : Digital marketing and more specifically, social media marketing experience
Desirable Attributes : Passion for the sport of mountain biking or cycling in general
Tasks & responsibilities
Manage the day to day running of our new customer service space. This includes answering all phone calls, emails, and social media enquiries
Receive customer drop-offs including providing advice and knowledge regarding service requirements, procedures and pricing
Provide a complete suspension set up for customers picking up complete bikes
Manage scheduled social media advertising and updates
Ensure customers bikes leave our store perfectly safe and operating correctly
Participate in meetings and conduct general administration
Produce reports as necessary and engage in data analysis
Stay abreast of latest industry trends and information including technological developments
Benefits
This role provides an opportunity for you to work in a fun, high-paced and growing industry.
Turn your passion for mountain biking into your career
Work with a fun energetic team who shares your passion for MTB and cycling
Enjoy working with fantastic customers who value our quality of work and personal approach to customer service