• pbourke2

Customer service - Sydney


Are you a cycling enthusiast? Can you service your own bike? or are you working in a store and want your weekends back? Read on.....

Shimano has been providing superior cycling products globally for 100 years. Due to a team member relocating we have a vacancy for an energetic cycling enthusiast with a cycling service and or sales background to join our in-house Customer Service team.

Located in the Sutherland shire you will enjoy using your previous customer service background and mechanical mind to work for this iconic brand.

To be considered for the position you MUST have the following:

  • A core understanding of bicycle mechanics (essential)

  • At least 3 years in a customer service role

  • Retail experience in the cycling industry preferred

  • Computer literate

  • A can do positive mindset

  • Be customer centric and focused to continue to provide a great service to our customers

  • Have full Australian Working rights

  • Familiarity of Shimano products

Your primary responsibilities will include but not be limited to;

  • Responding to phone and email inquiries from our dealers in a professional and positive manner

  • Processing of orders and discussing service requirements including an update of product and service information

  • Using cycling knowledge to discuss mechanical related issues

  • Providing a proficient after sales service

  • Participate at events when & where required

In return

You will work in an industry you love Monday to Friday with a true work life balance. Mix with professional like minded cycling enthusiasts. Enjoy coming to work each day with a generous package, ongoing training and other incentives.

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