Customer service - Sydney
Are you a cycling enthusiast? Can you service your own bike? or are you working in a store and want your weekends back? Read on.....
Shimano has been providing superior cycling products globally for 100 years. Due to a team member relocating we have a vacancy for an energetic cycling enthusiast with a cycling service and or sales background to join our in-house Customer Service team.
Located in the Sutherland shire you will enjoy using your previous customer service background and mechanical mind to work for this iconic brand.
To be considered for the position you MUST have the following:
A core understanding of bicycle mechanics (essential)
At least 3 years in a customer service role
Retail experience in the cycling industry preferred
A can do positive mindset
Be customer centric and focused to continue to provide a great service to our customers
Have full Australian Working rights
Familiarity of Shimano products
Your primary responsibilities will include but not be limited to;
Responding to phone and email inquiries from our dealers in a professional and positive manner
Processing of orders and discussing service requirements including an update of product and service information
Using cycling knowledge to discuss mechanical related issues
Providing a proficient after sales service
Participate at events when & where required
You will work in an industry you love Monday to Friday with a true work life balance. Mix with professional like minded cycling enthusiasts. Enjoy coming to work each day with a generous package, ongoing training and other incentives.