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  • pbourke2

Sales & Support Assistant


As a Sales Specialist, you are operating from our Melbourne HQ and Showroom. You will be working in our Showroom and be the first personal impression our customers will experience. From our showroom you will host our customers, giving them the warmest welcome they have ever experienced, informing them on our products, and assist with test-rides and inquiries. Ultimately, this is where you - as a sales rockstar - will excel!

But it doesn't simply stop there. You are the jack-of-all-trades when it comes to customer care, support, troubleshooting, and order fulfilment. With your hawk-eye on the customer experience, you guide the process of purchase, delivery, and after-sales like a true host.

You will be working in a great dynamic with our logistic partner, technical support network and of course your colleagues who will be also working from our Showroom. Together you will bring the LEKKER experience to greater heights.

Key Responsibilities

  • Host visitors to our showroom with test rides, product insights and support in the order fulfilment process.

  • Lift our customer experience to the highest of levels. Selling is your mantra and your passion to get people on bikes is never ending.

  • Keep our showroom looking its finest and actively develop our shopping experience together with our global team.

  • You are meticulous in keeping track of orders and communicating clearly with our warehousing- and shipping partners to ensure customers receive their bikes on time.

  • A spanner is your friend. Small fixes are not something that scares you.

  • Be our eyes and ears. Collecting all that is oh so important to share with your team to keep improving our products and services.

Our Requirements

  • Great communication skills

  • Flexible in working weekends

  • You are a true problem-solver, people lover, and don’t mind a few chats a day!

  • Being a positive thinker, approachable, and enjoying being of help

  • A minimum of 1 year experience in a workshop environment is desirable.

  • A minimum of 1-year experience in retail, hospitality and/or customer support roles is desirable.

  • A desire to learn more as you grow into the role.

  • A humble, down to earth attitude where no job is too big or too small.

  • Neat presentation and good communication skills.

Key Responsibilities

  • Host visitors to our showroom with test rides, product insights and support in the order fulfilment process.

  • Lift our customer experience to the highest of levels. You will communicate with customers all across the globe.

  • Keep our showroom looking its finest and actively develop our shopping experience together with our global team.

  • You support our customers with any sales, warranty and support inquiries via email, tickets and phone.

  • You're a true multitask hero. You will welcome new customers, swiftly handle incoming calls, responding to inquiries through email.

  • You are meticulous in keeping track of orders and communicating clearly with our warehousing- and shipping partners to ensure customers receive their bikes on time.

  • A spanner is your friend. Small fixes are not something that scares you.

  • Be our eyes and ears. Collect all that is oh so important to share with your team to keep improving our products and services.

Our Requirements

  • A minimum of 1-year experience in retail, hospitality and/or customer support roles. Experience with FreshDesk is considered favourable.

  • Great communication skills – strong verbal and written Dutch and English is mandatory.

  • Flexible in working one weekend day.

  • You are a true problem-solver, people lover, and don’t mind a few chats a day!

  • Being a positive thinker, approachable, and enjoying being of help

  • You're able to hold a wrench, fix a tyre and are able to learn quickly how our bikes work. In other words: you like bikes!

What we offer?

  • Competitive Pay range

  • Workspace in the centre of Melbourne

  • Being part of an international team

  • Your own LEKKER bike

  • Endless PingPong tournaments and social events.

  • Ongoing sales training and development program

  • Did we mention our exchange program with our teams in Berlin, Amsterdam and Sydney? :)

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