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Store manager - Melbourne

SAINT CLOUD


Established in Fitzroy in 2010, Saint Cloud bike store has grown into a nationally recognised go-to shop specialising in high-end road, gravel and commuter bikes, supporting unique and exclusive products both on a local and international level. As our current store manager of 8 years moves on to a new life chapter, we have a rare opportunity for a customer service professional to join our welcoming team and help Saint Cloud continue to thrive.

About you

If you’re someone with an unbridled passion, and extensive knowledge in all things cycling, you are already ticking boxes. With a background in sales and store management, and ideally specialised selling experience with cycling equipment, you’ll bring dedication and enthusiasm to help our customers in their experience and continue to grow the Saint Cloud community.

Key Responsibilities

  • First point of contact for all front of house communication via phone, email, text and in person.

  • Maintaining our reputable inclusive and welcoming customer service approach.

  • Managing general sales and directing relevant enquiries to the workshop and inventory management teams.

  • Managing the workflow of custom built bikes from liaising to delivery.

  • Communicating and guiding our digital marketing team on new products, custom builds and in store displays to ensure continuous growth and engagement with our widespread audience.

  • Consistent communication with the workshop team to ensure both areas are working in unison.

  • Working with other sales employees to ensure our goals are met and exceeded!

  • Liaising with General Manager on future growth, forecasting and planning.

The role

  • A long term, stimulating opportunity with one of Melbourne's standout bicycle stores.

  • Full time, Tuesday - Saturday working week.

  • An exciting, fast paced work environment with a fun and friendly team.

  • A competitive package to be negotiated based on your skills and experience.

To apply

  • Please submit a cover letter and resume to nick@saintcloud.com.au before Wednesday 30th November.

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