Technical service rep Aus/NZ - Melbourne
At Canyon we aim to be the most inspiring bike brand in the world and now more than ever, we’re looking for bright, committed pioneers to reach the peak with us.
Our customers ride to connect with their bodies, their friends, and the great outdoors. They feel part of an ever-growing community of optimistic change-makers – and they stay with us for the seamless, progressive, personalised experiences that we offer them.
Be it on a performance bike, e-bike or urban bike, Canyon riders feel connected as a cycling society reshaping the world.
We inspire to ride – and we want you to join us in that mission.
The Canyon operation in Australia is set up to provide sales, marketing, customer support and service to the Australian and New Zealand market. As an online only business providing the best possible customer service experience is integral to our business.
Therefore we are looking to add one highly motivated Junior Technical Service Representative to offer technical service and customer support to both new and existing customers.
Providing great customer service is the most important part of our plans to continue to grow the Canyon brand in Australia and New Zealand and our Technical & Customer Service team are the point of contact for Canyon service, repair and warranty for our customers. The position will be based in our Keysborough, Melbourne Service Centre which provides a fantastic and sociable working environment for bike enthusiasts including a full workshop, bike parking, shower and great coffee.
YOUR JOB AS PART OF THE CANYON CREW
Assist with general mechanical duties across both Road, Mountain and E bike platforms
Direct communication to customers
Bike cleaning and degreasing as required
Unpacking and repacking customer bikes
Active participation at Canyon events
THE PERSON WE ARE LOOKING FOR
We're looking for someone outstanding and exceptional in everything they do with the following skills and experience:
Great knowledge of bikes, current market trends and future opportunities. It is vital that you're passionate about bikes and have a desire to share your passion for the sport either face to face at events, on the phone or by email.
A helpful and proactive attitude with a work ethic that is unmatched. It is important you have a friendly, helpful and efficient manner and can use this to provide industry leading service to every Canyon consumer.
You are outgoing and conversational. Every Canyon employee must be able to communicate with our customers effectively. It is critical you have a great telephone manner and excellent written skills in order to succeed.
IT literate across a number of packages, strong organisational and admin skills. Training will be provided at our Australian office.
You are tenacious, creative, driven, enthusiastic, passionate, ambitious and committed. These are our basic principles and the standards by which we judge ourselves daily.